FAQ

 

Welcome to Lavender Gypsy Customer Service.  Let us know if you have any questions or comments!

Lavender Gypsy is a luxurious non-toxic makeup and Organic Skin Care company offering some of the best performing skin care and makeup.


Shipping & Delivery

Our low shipping is US $4.95 for orders less than $75.00 and FREE for orders $75.00 and above. We ship from our location in sunny Bethesda, Maryland. All orders are sent USPS Priority Mail which takes approximately 2-5 days. 

Where is my order?

If you are looking for details about your existing order for a fast reply (less than 2 business days on average) please contact us at  lavendergypsyinfo@gmail.com 

Privacy & Security

At Lavender Gypsy we are extremely careful about privacy and security.  All orders are handled securely with SSL 256-bit encryption and we do not store your credit card details after your order has been completed.  We will never share, lease, rent, sell, or give your personal information to any third party under any circumstances whatsoever.  Additionally our site is inspected for security on a regular basis.

Returns

We offer a no fuss no hassle 30-day money back guarantee on orders and products placed online.  If you would like to return a gift or order simply contact us at lavendergypsyinfo@gmail.com for a Return Authorization Number (RA #). Please reference the original order number. Shipping is non refundable.

*Please note that unfortunately we cannot accept back opened or used cosmetics for returns due to hygienic reasons.

Ordering

The quickest and most expedient way to place an order is by ordering online.  You can create an account at checkout or just register as a guest if you prefer. Unfortunately, we do not take orders by phone so that we can focus on customer service and questions.

Payment, Pricing & Promotions

We accept most forms of major credit cards including American Express, Mastercard, and Visa. Keep an eye out for specials and discounts-sign up for our newsletter to win our amazing monthly Beauty Giveaways!

Viewing Orders

If you create an account online with us you can view your current orders-if you have any questions about your order or want to make changes please contact us.

Updating Account Information

Once logged in you can go to your account details and change an address or email. If you selected to receive our newsletter we'll keep you posted on exciting offers, discounts, and hot new products coming out.